How to Raise a Ticket?
Learn the essential steps for raising a ticket on KeyReply's Customer Support Portal efficiently and effectively. Simplify your support experience today!
- At the Customer Support Portal, you may report bugs, suggest new features, or seek technical support.
- There are four categories of tickets you may raise.
- Report an outage / incident – Report complete unavailability of the bot service
- Ask a Question – Ask a question relating to installing, configuring, or troubleshooting the bot service
- Report a bug – Report a bug in the product
- Suggest a new feature – Let us know your idea for a new feature
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- Select the ticket type, and you will have to fill in the form to provide more details about the issue, question, or feature.
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- You may change the request type by selecting from the dropdown list under ‘What can we help you with?’.
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- After you have filled up the form, click on Send to submit your ticket.
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